Custom Masters/Flo King
Phone: 407-331-4634
Fax: 407-331-0575

FAQ

WHAT IS THE WARRANTY ON FLO KING PUMPS?

The warranty against defects in materials and workmanship for new Flo King pumps is 90 days on the motor and one year on remaining pump parts. This warranty excludes damage caused by negligence, abuse or misuse.

If the Flo King pump fails to operate during the warranty period, notify Custom Masters Inc. for warranty evaluation and repair or replacement at the manufacturer's option. Warranty coverage includes only parts and labor.

Dismantling the pump or motor in any way may void the warranty.

With recently purchased Flo King products, please report any malfunctions to us as soon as they occur. Management can then evaluate the units under factory warranty to see if there are any manufacturing defects involved.

They will need to inspect the complete pump. 

If you want to return the pump for warranty evaluation, follow the instructions below:

Ship to:

Flo King Warranty Evaluation
Custom Masters/Flo King
401 Lake Bennett Ct
Longwood, FL 32750-6341

A return authorization number is NOT required. But make sure to pack the unit securely in the original box (if still available) to prevent damage during shipping.

Include your contact information (company name, individual's name, return shipping address, phone/fax numbers, email addresses) inside the box.

Also clean the pump in accordance with all shipping regulations. The Repair Dept. will not accept equipment that is covered with thick and/or difficult-to-remove chemical films.