Custom Masters/Flo King
Phone: 407-331-4634
Fax: 407-331-0575
email: floking@sprintmail.com

 

Factory Repair Service
We offer a complete factory repair service for Flo King customers. Our trained technicians can restore your product to like-new condition, usually at a fraction of the cost of a new unit. Plus, we reinstate the warranty on all replacement parts. Send your disabled unit to:

Attn: Repair Dept.
Custom Masters/Flo King Filter Systems
401 Lake Bennett Ct.
Longwood, FL 32750-6341 USA


A return authorization number is NOT required. But make sure to include your name, address, phone number, fax, e-mail and other contact information inside the box. Upon request, a technician will contact you with an evaluation and repair estimate. Allow five to six weeks for evaluations and repairs at this time.

Making the Repair Yourself
There are certain repairs that capable maintenance workers prefer to make in the field, without returning the pump to the Flo King factory (see section below entitled "Repair Procedures"). In these cases, identification of the pump model, body length, material of construction, motor horsepower, motor frequency, motor phase, and motor voltage are required.

NOTE: WE DO NOT SELL REPAIR PARTS TO THIRD-PARTY BUSINESSES SUCH AS ELECTRIC MOTOR REPAIR SHOPS. REASONS: SPECIAL REPAIR TOOLS AND TECHNIQUES ARE REQUIRED BECAUSE OF THE CORROSIVE ENVIRONMENTS IN WHICH THESE PRODUCTS ARE USED. ALSO, THEIR PRICES WILL ALWAYS BE HIGHER THAN OUR FACTORY REPAIR PRICES AND THEIR CUSTOMERS WILL NOT RECEIVE A FACTORY WARRANTY ON REPLACEMENT PARTS. CUSTOM MASTERS, INC., IS NOT LIABLE FOR ANY REPAIRS MADE OUTSIDE OF THE FLO KING FACTORY.

Identifying Your Pump
If you want to order repair parts, first identify your pump model:
*BX650 (1/15th-hp motor)
*BX1200 (1/12th-hp motor)
*BX3000 (usually 0.33-hp motor, unless "high-density" or 3-phase model)
*BX5000 (usually 0.75-hp motor, unless "high-density" or 3-phase model)
*Low-Profile BXL2500 (belt drive; usually 0.33-hp motor)
*Low-Profile BXL5000 (belt drive; usually 0.75-hp motor)
*Lab Series (1/70th-hp motor)
* • SP12K (3-hp motor), discontinued

Determining Length of Pump Body
All Flo King pumps are manufactured in different pump-body lengths. To determine the length, measure the "A" dimension shown on the dimensional drawing for each pump model under "Identifying Your Pump" (above).

Material of Construction
Flo King pumps are available in different materials of construction. To determine the material, check the color of the pump body that is submerged in solution. The two most popular are gray (CPVC plastic) and white (polypropylene). The other options are stainless steel and PVDF (Kynar), a high-temperature plastic.

Model Number and Serial Number Labels
Flo King pumps are shipped with the following labels on the motor. One label gives the model number. The other label gives the Serial Number. If you have the Serial Number, you can email that information to us and we can generally trace the model, pump-body length, material of construction, etc.

 



Parts Photos, Exploded Views & Parts Lists
Once you have identified the pump model, pump body length, material of construction, motor horsepower, motor phase, and motor voltage, refer to these links to see photos and descriptions of individual repair parts:

*BX650 Parts Photos
*BX1200 Parts Photos
*BX3000 Parts Photos
*BX5000 Parts Photos
*Low-Profile BXL2500 Parts Photos
*Low-Profile BXL5000 Parts Photos
*Lab Series Parts Photos
* • S12K (discontinued)

You can find Exploded-View Illustrations and Parts Lists at the links below. To open these PDF Files, you need Adobe Acrobat Reader.

*BX650 Exploded View
*BX1200 Exploded View
*BX3000 Exploded View
*BX5000 Exploded View
*Low-Profile BXL2500 Exploded View
*Low-Profile BXL5000 Exploded View
*Lab Series Exploded View
* • S12K (discontinued)

*BX650 Parts & Service List
*BX1200 Parts & Service List
*BX3000 Parts & Service List
*BX5000 Parts & Service List
*Low-Profile BXL2500 Parts & Service List
*Low-Profile BXL5000 Parts & Service List
*Lab Series Parts & Service List
* • S12K (discontinued)

Repair Procedures
Here are some repair procedures that capable maintenance workers may prefer to make in the field, without returning the pump to the Flo King factory. To open these PDF Files, you need Adobe Acrobat Reader.

*Belt Replacement for Low-Profile BXL2500 & BXL5000
*BX1200 & BX650 Impeller Replacement
*BX1200 & BX650 Motor/Shaft Replacement
   • Balancing the BX1200 & BX650 Shaft
*BX3000 & BX5000 Motor/Shaft Replacement
*BX3000 & BX5000 Motor Replacement
*Balancing the BX3000 & BX5000 Shaft
*Lab Series Motor/Shaft Replacement